myFirst Trade-In Policies

At myFirst, we believe in keeping up with the latest technology while also ensuring affordability and accessibility for our customers. With our Trade-In Program, you can easily upgrade your child's current device to the latest myFirst Fone model and enjoy exclusive discounts. Simply trade in your old myFirst Fone and receive a discount on your new watchphone model. It's our way of helping you stay connected with your child in the most convenient and cost-effective way possible.

Trade-In Value

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Terms & Conditions

1. Devices eligible for trade-in must be in good working condition, meeting the following criteria:
     • The device can be turned on and functions properly.
     • There are no screen cracks or damages.
     • No water damage is present.
     • Cosmetic damages such as scratches or normal wear and tear may impact the trade-in value.
2. The discount voucher will be issued to customers once their old device has been received and assessed to be in an acceptable condition.
3. The discount voucher provided for the trade-in discount is valid exclusively for use on the myFirst Official Online Store.
4. This discount cannot be combined with other ongoing promotions.
5. Customers are responsible for covering all shipping fees associated with sending in their device for trade-in, as well as any additional costs incurred. These may include taxes, customs fees, and surcharges for shipments to remote areas.
6. myFirst assumes no liability for any damages, losses, or additional charges incurred during the trade-in process.
7. myFirst reserves the right to modify the Terms & Conditions of this promotion at any time without prior notice.

  • Walk-in

    1. Visit the myFirst HQ at:

    31 Woodlands Close, #01-22 Woodlands Horizon, Singapore 737855

    Monday to Friday, 9am to 6pm (GMT +8).

    OR

    myFirst Concept Store located at:
    Suntec City (Fountain Court, B1, near Giant Supermarket)
    Monday to Sunday, 10am to 9pm (GMT +8)

    2. Upon inspection and acceptance of your device's condition, you will receive a discount code to purchase a new device immediately. (The value of the discount code will depend on the condition of your old device.)

  • Courier

    1. Initiate your trade-in request by sending an email to support@myfirst.tech or a WhatsApp message to +65 8163 0336. Our customer support team will assist you further.

    2. After receiving a ticket ID from our customer support team, you may proceed to send your device to the following address:
    31 Woodlands Close #01-22 Woodlands Horizon, Singapore 737855.

    3. Provide us with the tracking number or tracking link via email.

    4. Upon receipt of your device and confirmation of its acceptable condition, we will send you the voucher code via email.

    5. You may then redeem the voucher code on the myFirst Official Online Store.

IMPORTANT NOTES

  • Ensure to attach the ticket ID on your parcel for identification purposes.
  • Do not send your watch before receiving our agreement and your ticket ID.
  • By agreeing to the terms and conditions, the customer is bound to follow them, and failure to comply may result in the termination of the trade-in process.