Warranty Policy
myFirst provides a 2-Year Limited Local Warranty for eligible products. myFirst reserves the right to amend or modify this warranty policy without prior notice.
Warranty Period
- Products purchased on or after 1 July 2025 are covered by a 2-year limited warranty from the original date of purchase.
- Products purchased before 1 July 2025 remain under the original 1-year warranty.
- Battery warranty is limited to 6 months from the date of purchase.
- A valid proof of purchase (invoice, receipt, or order confirmation email) is required for all warranty claims.
Warranty Registrations
-
To register for your product’s warranty, you may download the myFirst Circle app from the Google Play Store / Apple’s App Store.
Warranty Coverage (Limited Warranty)
- This limited warranty covers manufacturing defects and parts failure under normal use only.
- At its sole discretion, myFirst may repair the product, replace it with a refurbished unit, or replace it with a product of similar value if the original model is beyond repair or end-of-life (EOL).
Replacement & Second Purchase Items
- Replacement products follow the warranty period of the original purchase date.
- Second purchases are covered by a new 2-year warranty from the date of purchase.
Warranty Claims
- To make a warranty claim, contact Customer Support via the Contact Us page or email support@myfirst.tech.
- For customers in Singapore, products may be brought to the service centre or couriered in for diagnosis, subject to instructions from our support team.
Warranty Exclusions & Limitations
- This warranty does not cover accessories or products with removed or altered serial numbers.
- This warranty does not cover accidental damage, including drops, impact damage, cracked screens, water intrusion, or liquid spills.
- Cosmetic damage, normal wear and tear, strap damage, discoloration, and ageing-related changes are excluded from warranty coverage.
- Out-of-warranty servicing may be available at an additional cost.