Warranty Policy

myFirst Manufacturer’s Limited Warranty Policy

This Manufacturer’s Limited Warranty ("Warranty") is issued by myFirst ("Company") to the original end-user purchaser ("Customer"). This document sets out the legal scope, conditions, exclusions, and limitations governing warranty claims.

The Company reserves the right to amend, update, or modify this policy in accordance with applicable governing consumer laws without prior notice.

Section 1: Applicability & Official Channels

This Warranty is valid and applicable strictly to authentic myFirst products purchased directly through official company channels and authorized retailers, including but not limited to:

Note: Products acquired through unauthorized resellers, grey-market importers, or second-hand marketplaces are explicitly excluded from this Warranty.

Section 2: Kids Smartwatches Warranty Terms

  • 2.1 Warranty Period: Eligible myFirst Kids Smartwatches are covered by a Two (2) Year Limited Manufacturer's Warranty against defects in materials and workmanship under normal, intended use. Products purchased prior to 1 July 2025 remain subject to their original One (1) Year Limited Warranty terms.
  • 2.2 Battery Coverage: Built-in rechargeable batteries are strictly limited to a Six (6) Month Warranty from the original purchase date, accounting for normal electrochemical degradation over time.
  • 2.3 Commencement Date: Coverage commences strictly on the original date of purchase as documented on the tax invoice or order confirmation, not on the date of product delivery, unboxing, or initial activation.
  • 2.4 Mandatory Warranty Registration: Customers must register their smartwatch warranty via the official myFirst Circle app (available on Google Play Store and Apple App Store) to validate their 2-Year coverage status.
  • 2.5 Proof of Purchase: Presentation of an official, legible proof of purchase (sales invoice, receipt, or online order confirmation displaying the Order ID and purchase date) is a strict requirement for processing any warranty claim.
  • 2.6 Remedies: Upon receipt of a valid claim within the Warranty Period, the Company will, at its sole discretion and to the extent permitted by law:
    1. Repair the product using new or refurbished parts;
    2. Replace the product with a new or factory-refurbished unit of equivalent functionality; or
    3. Offer a replacement product of similar monetary value if the original model is discontinued or End-of-Life (EOL).
  • 2.7 Replacement Warranty Term: Repaired or replacement units inherit the remaining balance of the original product's warranty term. Separate, subsequent purchases carry a new 2-Year Limited Warranty from their respective purchase dates.
  • 2.8 Exclusions & Disclaimers: This warranty does not cover:
    1. Non-branded or bundled accessories (e.g., charging cables, lanyards, charms, spare straps).
    2. Products with removed, altered, or defaced serial numbers, IMEI numbers, or anti-tamper seals.
    3. Accidental damage, including dropping, high-impact force, screen fractures, frame cracks, or water/liquid intrusion beyond rated IP protection limits.
    4. Cosmetic deterioration, surface scratches, normal wear and tear, strap discoloration, or natural material aging.
    5. Damage resulting from unauthorized modification, disassembly, third-party software installation, or repair attempts by non-authorized technicians.


Section 3: Other Products Warranty Terms (Cameras, Audio Devices, 3D Pens, Sketch Pads & Digital Frames)

  • 3.1 Warranty Period: myFirst provides a One (1) Year Manufacturer’s Limited Warranty for cameras, audio equipment, 3D pens, sketch pads, and digital frames against manufacturing defects under standard consumer usage.
  • 3.2 Battery Coverage: Internal rechargeable batteries across these product lines are strictly limited to a Six (6) Month Warranty from the original date of purchase.
  • 3.3 Commencement Date: Coverage begins strictly on the original purchase date recorded on the valid sales document, not on the date of delivery or receipt.
  • 3.4 No Registration Required: Products falling under this section do not require registration on the myFirst Circle app. Warranty eligibility is verified directly through valid proof of purchase.
  • 3.5 Proof of Purchase: Customers must retain and present an official Order ID, store receipt, or sales invoice to verify the eligibility and start date of the warranty claim.
  • 3.6 Remedies: In the event of a covered defect, the Company will, at its sole discretion and as allowed by law, repair the unit, replace it with a factory-refurbished equivalent, or issue a comparable model if the unit is unrepairable or EOL.
  • 3.7 Replacement Warranty Term: Replacement items assume the remaining warranty duration from the original purchase date. Subsequent new pchases initiate a fresh 1-Year Limited Warranty.
  • 3.8 Exclusions & Disclaimers: This warranty does not cover:
    1. Inability or failure to provide valid proof of purchase upon request.
    2. Products where serial numbers or identification tags have been altered, defaced, or removed.
    3. Physical damage from drops, crushing, exposure to extreme temperatures, voltage surges, or water/liquid spills.
    4. Cosmetic defects, normal wear and tear, color fading, or general aesthetic degradation.
    5. Failure caused by improper storage, misuse, or failure to follow operational guidelines outlined in the user manual.

Section 4: General Legal Provisions & Claims Process

  • 4.1 Claims Procedure: To initiate a claim, contact Customer Support via support@myfirst.tech or through the official online Contact Us portal. For customers located in Singapore, products may be delivered or sent via prepaid courier to the authorized service centre following written instructions from the support team.
  • 4.2 Regional Scope & Overseas Claims: Products purchased from myFirst Singapore stores are intended and marketed exclusively for customers residing in Singapore. If a product purchased in Singapore requires warranty services (including repair or replacement) after the customer has relocated overseas, the customer shall be solely responsible for all international round-trip shipping fees, customs duties, import/export taxes, and logistics charges associated with fulfilling the claim.
  • 4.3 Limitation of Liability: To the maximum extent permitted by applicable law, myFirst shall not be liable for any special, incidental, indirect, or consequential damages (including loss of data, loss of profits, or business interruption) arising out of the use or inability to use the product.
  • 4.4 Statutory Consumer Rights: This Warranty confers specific legal rights. It operates in addition to, and does not restrict, replace, or exclude, any mandatory statutory rights granted under applicable national or local consumer protection laws.
  • 4.5 Out-of-Warranty Service: Out-of-warranty diagnostic and repair services may be offered at the Company's sole discretion, subject to parts, labor, and transport costs borne by the owner.


Section 5: Gift Recipients

If a myFirst product is received as a gift, warranty coverage remains subject to all terms outlined in this policy. The recipient must obtain and present the original sales receipt, tax invoice, or order confirmation details from the original purchaser for warranty verification and claim processing purposes.